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Q & A
Our order processing may take up to 3-5 Business days before shipment. However, delay may occur due to COVID 19 pandemic. We thank you for your patience.
We will reimburse You no later than 48 hours from the day on which You cancelled your order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Cancellation / Return / Exchange Policy
Your Order Cancellation Rights
You are entitled to cancel Your Order within 48 hours.
Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days.
- The Goods are in the original packaging.
- The Goods are in perfect condition as shipped to you.
- Picked up from our store and returned by mutual agreement.
- Sent back to us through same shipping address (We do not cover return shipping costs).
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or personalized.
- The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly or where they have an expiry date.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of Goods have been opened from the original packaging and exposed to any un-protected area from COVID-19.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the same shipping address you received from. In case you are not sure of the address we will confirm it with you while you contact us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
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