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Im Trading aims to provide you with a pleasurable after sales experience.

We recommend that you review the delivered products thoroughly prior to signing on the delivery receipt note.

Moreover, kindly review our return and exchange policy.

Exchange Of Products

Exchanges can be made within 7 days from the date of purchase at our branch.

It is mandatory to have your original invoice present.

All products should be in their original packaging, sealed and unused.

Defective Or Malfunctioning Product

Returns can be made within 7 days from the date of purchase at our branch, provided that our authorized personnel have checked and confirmed the ability to return the purchased items.

It is mandatory to have your original invoice present.

All products should be in their original packaging, sealed and unused.

Late Returns

Defective products that have exceeded the 7 days return period will be sent to the service center.

Manufacturer warranty conditions apply.

Excluded Items

No return or exchange is allowed on discontinued or liquidated items unless the items were found defected and within the 7 days return period, otherwise, manufacturer warranty conditions will apply.

Unopened Items

Only personal care products, headphones, batteries, cables, connectors, mobile accessories, software games, are none exchangeable unless they are unused and sealed in their original packaging.

No Cash Refund

Refunds or exchange will be accounted as credits on your account with respect to the above-mentioned conditions.