FAQs About Lebanese Shopping Center
Lebanese Shopping Center is an online marketplace in the Middle East. We offer a wide range of attractive options to buyers and sellers that facilitate their e-commerce activities through a secure, safe, and user-friendly platform.
We are an exclusive online e-commerce platform. We focus on connecting buyers and sellers through a reliable and secure platform.
First you need to register through the website. Once you have an account, you can sit back and discover all the items available. If you see something you like, click on it and follow the instructions on the screen. We will guide you step-by-step until you receive your item in your hands. If you still have any questions, our Customer Service team is always ready to help you.
Our Customer Service team is always ready to support you in any way possible. Visit our Contact Us page to get the contact details.
You can contact a seller or buyer through our Customer Service team. For our contact details, please visit our Contact Us page.
You need to log-in to your account first and then you can edit your account details by entering your account dashboard. If you wish to edit your username or email ID, please contact us on Email.
Unfortunately, your items can only be delivered to the country your account is registered at..
Click on the “Forgot your Password” link on the log-in page. You can also contact us by emailing Us and we will be delighted to help you reset your password.
The courier company will call you to arrange a pick-up time for an item sold if you are a seller or to arrange a delivery time if you are a buyer. It is very important that you answer to all such calls and respect the agreed upon times in order to ensure a timely delivery of the items.
We assure you that all of your purchases are secure. Delivery usually takes a maximum of 72 hours and we do everything we can to deliver your items within this time frame. You can contact us for further support.
Despite our great effort to deliver your items in the shortest time frame possible, unfortunately delays might occur for a number of reasons, and for that we sincerely apologize. We will trace your order to identify the cause of the delay and take effective measures to deliver it to you immediately.
Our Customer Service Team is always ready to help you and answer your questions. Please email us On our support Email.
Please contact us through Our Contact Us Form and we will immediately take action to replace the wrong item as quickly as possible. However, please make sure to keep the item in your hands in the same condition received and with the original package intact.
If you’ve already received your order, you have up to 3 days to return it as long as it meets the return policy. If the item is eligible for return, it must be in the same condition received with the original package intact.
Shipping Cost on YOU
According to our return policy, you can return your item within three days of receiving your item as long as it meets the return conditions. In case you decided to return your item after the three days have passed and there is nothing faulty in the item, we can contact the seller on your behalf to try and arrange for such a return, however please note that some sellers do not accept a product back under these circumstances.
If your item is damaged or is not working as it is supposed to, please us and will provide you with the steps to proceed with fixing or returning the item depending on your particular case and based on our return policy.
If you returned the item because of a defect, you will get a full refund without includes the shipping fees. In case you paid for your purchase electronically, the amount will be refunded to your card. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.
If you have paid through Cash on Delivery, the money will be transferred to your wallet on your Lebanese Shopping Center account. If you choose to receive the return in cash, you can submit a request and collect the cash after a period of 2 weeks . Your cash return will be transfer by WHISH MONEY.
At the moment we do not offer replacements. Please check our Return Policy for more information.
You can file a complaint against the seller by contacting us. All sellers on our site are bound to respond to their customers’ inquiries by there agreement on Vendor Terms and Conditions.
Your complete satisfaction is our primary goal. If you are unsatisfied with how a seller handled your issue, you can always contact us to discuss your concern. We are here for you.
1. Login or create your free account on our site.
2. Go to “My Account” next to your name and click on the “Gift Card” tab”
3. Enter your Gift Card code and click “Add Gift Card”
4. Once you have shopped for your items, your gift card balance can be selected as a payment method during the checkout process.
Alternatively, you can enter the Gift Card code during checkout.
Note: If your order total is more than your gift card funds, the extra amount can be paid by other available payment methods.
If your order total is less than your gift card funds the remaining amount can be used for future orders provided that it is within the card validity date.
1. Login or create your free account on our site.
2. Shop for qualifying products by adding them to your Shopping Cart.
3. Once you are ready to complete the purchase, click on “Cart” at the top right corner of the website and then click “View Cart”
4. Under the products listed, enter your Coupon Code in the “Coupon Code” Field and click “Apply”. The savings will be deducted from your order total.
5. Click “Proceed to Checkout” to complete your purchase.
Lebanese Shopping Center accepts credit and debit card payments online as well as Gift Cards and Wallet payments.
Cash on delivery is also available where you can pay for your order once delivered to you.
Lebanese Shopping Center wallet is an electronic wallet associated with your account that allows you to make online purchases with credit we may have refunded you.
You can use the available wallet balance along with cash on delivery or credit card if your wallet amount does not match the entire order value.
- Earned cashback is valid for 3 months from the date of accrual
- Unused cashback will expire and shall not be available for redemption after 3 months
- It is not possible to extend the validity of cashback
- Cashback cannot be exchanged for cash.
- We reserve the right to amend, or terminate, the cashback benefits at any time at our sole discretion
You can see your cashback balance on your My Account or checkout pages.
You can use your cashback on Lebanese Shopping Center orders .
Yes, your cashback is transferable to other accounts.
Yes, you will get cashback on all products you buy, even if they are discounted already.
Yes, you will get cashback if you pay with Credit/Debit or a gift card.
Don't worry, we are always here to help! Please contact our friendly customer service team and they will assist you on the best way possible.